AI search has changed who customers find when they research a category. The journey now starts inside an LLM — ChatGPT, Claude, Perplexity, Gemini — and ends with two or three named brands the model surfaced in its answer. The customer never sees the ten-link result page that traditional SEO targets.
Google's AI Overview now appears above the organic listings in 48% of searches. For nearly half of every search your customer runs, the AI answer is the entire visible result. If your brand isn't in that paragraph, you weren't in the consideration set. Source: Google Search Central data, 2025–2026
The deeper problem is that traditional SEO doesn't move the needle here. Moz's research found that only about 10% of AI citations overlap with Google's top-ranking pages. The work that ranks you on Google does not get you cited by AI. They are parallel disciplines. Source: Moz AI Search Research, 2025
And the citations matter more than the visits. B2B research has consistently shown that AI-referred visitors convert at roughly 23× the rate of traditional search visitors. The traffic is smaller, but the intent is dramatically higher — these are customers who already trust the model's recommendation before they click. Source: Discovered Labs B2B Conversion Study, 2025
Most brands have no visibility into where they appear in AI or what competitors are saying about them. That's the problem Citely was built to fix.